If you order two or more toilets, you will be required to inspect the items before they are delivered. If there are any damages you will need to refuse the pieces damaged and we will replace the damaged items. Make sure if you are required to sign for the packages that you have thoroughly inspected all items on your order. If you sign for damaged items, unfortunately the shipping companies will not reimburse us. If you order only one toilet, there will be no signature required. You will have 48 hours to inspect for damages. Damages must be reported within 48 hours for us to replace the items free of charge. Anything reported after 48 hours may require additional charges for replacements.